Will you offer food for purchase?
-Yes, we have light snacks for purchase. Based upon availability, we will have such as bottle water, juice boxes, chips, crackers and fruit cups and more for purchase. Unfortunately, we do not allow outside food to be brought in unless you booked a party with us.
How does the monthly membership plans work?
-You can purchase a membership for each child in your household and each child should have a membership. When you sign up for a membership you will pay the monthly fee which is automatically deducted each month. You have the option to cancel anytime without any cancellation fee. The membership is only intended for the child purchased. Memberships are good for those families who plan to come play more than once a week.
What benefits do I get with a monthly membership?
-When you purchase a membership you will get $25 off all our birthday party packages (membership must be active at time of party booking and for the intended child), your child/children will each get 1 complimentary snack each time they come visit (based upon availability), and you can attend member only events.
I have a child under 111 months old and another child over 1 year old do I pay for my 1 year old and 11 month old?
-Under 1 is free entrance and 1 year and up is charged.
What about baby food and milk?
-You are more than welcome to bring in formula and baby food for your infant. We do ask that you do not feed your child in the play structure.
Do parents have to wear socks?
-Yes, if you are accompanying your child in the structure then socks is required for both child and parent/guardian.
Do you clean and sanitize the ball pit and play area?
-Yes, we do. We are closed on Monday's so that we can clean the balls and entire facility. We also do daily cleanings throughout the week. Please checkout our cleaning policies page for more information and COVID-19 related information.
What party themes do you have?
-Feel free to pick a theme and let us know. If you need help with choosing a theme we would be more than happy to offer suggestions. After booking please call or email us to let us know your theme.
Can I bring in my own decorations for my party?
-Yes, we have a DIY package that allows you to bring in your own decor. We do not permit any wall decor, streamers, silly string, confetti, or piñatas.
You will be charged an excessive cleaning fee of $50 if there are any decorations left that you bring or any additional food items not taken.
Is there a deposit to hold my party?
-Yes, there is a $100 non-refundable deposit. The balance is due the day of your event.
What is the charge if I have more than 10 kids?
-Each additional child is $10. If you have more than 14 children 10 months and over attending please contact us to ensure we can accommodate your party.
How many guests total can for my party?
-Taken that we are open to the public during the weekday. Parties booked during the week we have a max of 14 kids and a max of 20 adults. Private parties have the entire facility, so you can have as many adults as you like not to exceed Oakland occupancy limits. Any extra kids over 14 is charged at $10 per kid.
Who is included in the head count?
-The birthday boy/girl plus your guests 10 months to 10 years old is included in the headcount. Final head count is due 7 days before your scheduled party.
Can I cancel my party?
-We know that things do happen, so we do ask that if you need to cancel please call us at least 30 days prior to your scheduled party for a full refund, any cancellations less than 30 days from your party date the deposit is non-refundable but can be credited towards a new party date or play passes. The same applies to rescheduling your party, please provide us with at least a 30 days notice.
Will you offer food for purchase?
-Yes, we have light snacks for purchase. Based upon availability, we will have snacks such as bottle water, juice boxes, chips, crackers and fruit cups. Unfortunately, we do not allow outside food to be brought in unless you booked a party with us.
How many kids can the party room hold?
-The party room can hold a max of 14 kids and 10 adults.
Will I have a party coordinator?
-Yes, we will have 1-2 staffers onsite to assist with food set up, clean-up, help to take left over food, cake and gifts to your vehicle is needed.
A $50 fee will apply for excessive food or decorations that is not taken out before the end of your party time.
What party food items can be brought into the facility?
-You can bring in the following for your parties:
Catered/Store bought food (peanut free facility)
There will be no refrigerator or microwave available to your party, so please plan accordingly
Cake, cookies or cupcakes